Voice and Regulatory

Launching VoIP services
can be challenging.

Conexon’s expertise can simplify processes and limit risk.

Providing voice services is a requirement in securing broadband federal funding.

Conexon streamlines operations, helping co-ops meet federal broadband funding requirements for voice services.

Conexon makes it easier for cooperatives to deliver HD-quality residential or business Voice over Internet Protocol (VoIP) service, with a solution set that encompasses all technical and operational aspects—secure, reliable hosting, ongoing management of regulatory compliance and taxation, pricing, billing integration, and marketing, sales, training, and launch support.

Why partner with Conexon?

We handle the complex regulatory and taxation issues associated with launching and operating voice services.

Our expertise helps limit your risk associated with missing or inaccurate compliance documentation, regulatory fee calculations, and taxation method challenges.

We guide you through the paperwork and processes to avoid errors from the beginning. 

Work colleagues using the same computer with the Conexon icon behind them.

“When done right, voice service will be a very profitable addition to a co-op’s fiber broadband business. In my 12 years of supporting voice services with co-op partners, I have seen various missteps. Conexon’s Voice and Regulatory team eliminates the potential for errors by providing our expertise step by step through the launch process as well as the training and ongoing support to ensure success.”

Terie Hannay SVP Telecommunications Services, Conexon
Terie Hannay SVP, Telecommunications Services, Conexon
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What Conexon Offers

End-to-end operation support to get your phone service up and running.

Business Planning and Implementation

Our team guides you through establishing business processes, implementing taxes and fees, and deploying regulatory program services, such as Lifeline.

Contract Negotiations

We are experts at drafting and negotiating the contracts required between your co-op and the local telephone provider/incumbent for you to provide voice. We ensure they are clear, comprehensive and negotiated to protect you and your customers.

Federal and State Regulatory Analysis

We are adept at navigating the complex state and federal regulatory environment so that you don’t have to. We ensure your co-op is compliant in all areas, including 911 call routing, universal service fees, time-sensitive filings, and beyond.

Business Model Optimization

After launch, our service doesn’t end. We can help you determine the best staffing, partnerships and branding strategy for your voice service.

A team of employees work together on their computers while smiling.

“Conexon’s regulatory experience, engineering expertise, and purchasing power made it the logical choice for our voice telecom service. We desired a partner that not only could handle all of the technical details to get our service up and running quickly and easily but would also be there with us for the long term.”

Abel Randall -  Engineering & Chief Operating Officer, Operations, NE Fiber at North East Mississippi Electric Power Association
Randall Abel Chief Operating Officer, Northeast Mississippi EPA

Full Suite of Support

  • Hosted voice service with multiple layers of redundancy
  • Cisco® Broadsoft® integrated digital voice platform
  • VoIP launch planning
    • Mapping and analysis of exchange areas necessary to facilitate customers transferring existing phone numbers, or “porting”
    • Agreements to facilitate ability to port
  • Service Provider regulatory compliance
    • Point of sale compliance and training
  • Assist with determining services, pricing, packaging/bundles
  • End-user taxation
  • Project implementation
  • Integration support
  • Systems testing
  • Telecom training
  • Launch support
  • Sales support
  • Ongoing sales and regulatory fee responsibility
  • Lifeline service advertisement and support
A man sits at his computer desk and talks on the phone while a Conexon icon floats behind his head.

“Part of the expertise Conexon brings to our project is in providing voice service, a requirement for securing funds from the Rural Digital Opportunity Fund. Experience and expertise in voice was very important to us because the phone side of this business is a whole different world. We have every confidence that Conexon, as our phone provider of record, will ensure a quality service for members and effectively manage the taxation and regulatory complexities of offering voice.”

Headshot of Chad Lowder
Chad Lowder Chief Executive Officer, Tri-County Electric Cooperative
Tri-County Electric Cooperative white logo
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300+ fiber-to-the-home business plans completed

Conexon can guide your electric co-op to a brighter, more connected future with fiber broadband.